($18-$20 per hour) Customer Support Associate (Socials) - Remote

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The following information can be found on the job posting:

About the role and why it’s unique:

  • Approach user inquiries with a cool, open-minded approach and make sure that their concerns are being fully heard
  • Gather information from users in order to efficiently reach solutions by cross-collaborating with teams from several different departments
  • Create a lasting impression on every user through transparent, open, and honest communication
  • Assist with account & payment reviews in order to ensure users are appropriately using Underdog as it was intended to be used
  • Show up everyday with a positive attitude and excited to help the team collectively reach its goals
  • Deliver exceptional customer support via live chat, addressing inquiries related to account management and financial transactions
  • Expertly resolve Pick'em and Draft-related inquiries with precision and efficiency
  • Offer comprehensive technical assistance to both Web and Mobile app users
  • Assist in facilitating a smooth and seamless onboarding experience for users, ensuring their successful adoption of the app

Who you are:

  • Flexible weekday & weekend availability due to varying shifts
  • An optimistic and proactive individual, dedicated to finding solutions
  • A versatile team player, adept at navigating diverse situations with ease
  • A clear and concise communicator, with an emphasis on writing skills
  • A receptive individual who embraces new perspectives and approaches
  • An insatiably curious learner, driven to acquire new knowledge daily
  • A customer service expert, delivering exceptional support by showcasing deep product expertise
  • Proficient multitasker, committed to delivering high-quality work across various tasks

Even better if you have:

  • Experience with Intercom (or other ticketing processor systems)
  • Managed and resolved customer inquiries and issues across various social media platforms, such as Discord, X, Instagram, and LinkedIn
  • Fantasy Sports and/or Sports Betting knowledge
  • 1-2 years of customer support or related experience


Our target starting base salary range for this position is between $18 and $20, plus target equity. The starting base salary will depend on a number of factors including the candidate’s skills and experience, among other things.   

What we can offer you:

  • Unlimited PTO (we're extremely flexible with the exception of the first few weeks before & into the NFL season)
  • 16 weeks of fully paid parental leave
  • A $500 home office allowance
  • A connected virtual first culture with a highly engaged distributed workforce
  • 5% 401k match, FSA, company paid health, dental, vision plan options for employees and dependents