($25 per hour, plus equity, and benefits.) Customer Experience Associate - Remote, USA
Direct Link to company website job posting: Apply Here or copy and paste website below into your browser. https://boards.greenhouse.io/wisetack/jobs/4453048005 The following information can be found on the job posting: The Role At Wisetack, we’re committed to providing our customers with a high-quality Customer Experience. Our NPS scores often cite our Customer Experience Team as one of the reasons they rate us so highly. Our customers are currently small and medium service-based businesses who rely on our point-of-sale financing product to help their businesses grow. Your goal is to make our customers successful, and you will work cross-functionally with product, growth, and engineering to solve problems and channel feedback in order to continuously improve the product experience. Responsibilities Successfully resolve complex customer issues, including troubleshooting and technical support, through the use of multiple support channels (email, sms, chat), but mainly over the phon