($18.00 per hour) Member Engagement Representative

Direct Link to company website job posting: Apply Here or copy and paste website below into your browser.

https://job-boards.greenhouse.io/solera/jobs/6139024

The following information can be found on the job posting:

Hours: Full-time, Monday - Friday, 12:30 PM - 9:00 PM EST

What You’ll Do:

Customer Support: Resolve inquiries and concerns via phone, email, and chat, delivering top-notch service.
Solution-Oriented: Identify needs, research solutions, and provide effective resolutions.
System Navigation: Accurately navigate multiple systems to offer precise information.
Customer Experience: Focus on achieving one-call resolutions when possible while maintaining exceptional service standards.
Compliance: Ensure strict adherence to HIPAA regulations and protect PHI/PII.
Continuous Learning: Stay updated with training and policy changes to provide the best support.
Performance: Meet or exceed performance metrics, contributing to team success.

What We’re Looking For:

Experience: 2+ years of call center customer service experience, ideally within the healthcare sector.
Expertise: Knowledge of insurance eligibility, benefit verification, and healthcare claims is a strong plus.
Customer Service Skills: Proficient in active listening, empathy, and program knowledge.
Technical Proficiency: Ability to efficiently navigate multiple computer and phone systems.
Communication: Strong written and verbal communication skills.
Typing Skills: Proficient in typing (45+ wpm).

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