($18.00 per hour) Member Engagement Representative - Remote
Direct Link to company website job posting: Apply Here or copy and paste website below into your browser. https://job-boards.greenhouse.io/solera/jobs/6139024 The following information can be found on the job posting: Hours: Full-time, Monday - Friday, 12:30 PM - 9:00 PM EST What You’ll Do: Customer Support: Resolve inquiries and concerns via phone, email, and chat, delivering top-notch service. Solution-Oriented: Identify needs, research solutions, and provide effective resolutions. System Navigation: Accurately navigate multiple systems to offer precise information. Customer Experience: Focus on achieving one-call resolutions when possible while maintaining exceptional service standards. Compliance: Ensure strict adherence to HIPAA regulations and protect PHI/PII. Continuous Learning: Stay updated with training and policy changes to provide the best support. Performance: Meet or exceed performance metrics, contributing to team success. What We’re Looking For: Experience: