($21.63 per hour) Call Support, Care Coordinator (USA) September 2024 Start Date - Remote

-
Direct Link to company website job posting: Apply Here or copy and paste website below into your browser. 

https://boards.greenhouse.io/henrymeds/jobs/4441191007  

The following information can be found on the job posting:

Key responsibilities:

  • Provide exceptional customer service to clients and customers by answering their questions, addressing their concerns, and resolving any issues they may have via phone and email.
  • Use customer relationship management software (CRM) to manage customer interactions and track customer information, orders, and schedules.
  • Perform data entry tasks to accurately and efficiently enter and update customer information, orders, and schedules.
  • Collaborate with other team members to provide a seamless and efficient customer service experience.
  • Serve as the primary point of contact for patients contacting us via phone, providing assistance and support with compassion and professionalism.
  • Guide patients through the process of scheduling appointments, accessing their accounts, and navigating our telehealth platform

Requirements:

  • At least 1 year of customer service experience is required.
  • Must be comfortable in a telephonic support position that requires dynamic communication and soft skills that lend to patience, empathy, active listening and the ability to clearly articulate solutions to their problems.
  • The ability to handle difficult situations and complaints with tact and professionalism.
  • Proficiency in using phone and computer systems for customer interactions.
  • A positive attitude and a commitment to providing excellent customer service.
  • Private work environment due to HIPAA regulations.
  • Previous experience in healthcare and/or startup companies is a plus!
  • Must have a flexible schedule to accommodate business needs - shifts will be confirmed after training is complete (no more than 4 weeks beyond your start date.) Work schedules will be consistent hours (vs. rotating schedules.) Additional details will be discussed at the time of an interview.

Compensation:

$21.63 per hour