($20.67 per hour) Customer Care Specialist -Remote

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https://bhrstl.org/careers/job-opportunities/ 

The following information can be found on the job posting:

The Customer Care Specialist (CCS) provides compassionate crisis support to callers, including clinical assessments, safety screening/planning, and providing appropriate referrals to address callers’ needs; they also dispatch Mobile Crisis Responders to the community. The CCS is expected to document all calls concurrently. Essential Functions Collaborate with the caller to create a plan of action or appropriate intervention with a focus on reducing symptomatology while utilizing the appropriate level of care. Able to identify where the client is in the change continuum and how to support them in that spot. Shows compassion and care in every interaction. Understands and is sensitive to personal values and beliefs expressed through gender, cultural, age, ethnic, spiritual, developmental, and sexual diversity. Proficiently handles call volume in a fast-paced contact center while meeting all quality and performance standards. Documentation is professionally written and efficiently entered into the electronic health record. Decide when it is necessary and dispatch Mobile Crisis Responders into the community. Must work well as part of a team and individually. Must be flexible with work hours and special requests from supervisors. Able to troubleshoot problems (clinical or technical) quickly and communicate outcomes. Must work one-weekend shift per week as scheduled.   Education, Experience, Competencies, and Skills Required Bachelor’s Degree in a human services field OR any 4-year combination of higher education and qualifying experience OR an individual with 4 years of qualifying experience. Working knowledge of suicide screenings and safety planning. Ability to learn and adhere to multiple protocols. Strong verbal, written, and interpersonal skills. Easily adapts to changes in a fast-paced environment. At least 1 year of clinical experience preferred. Contact Center/Customer Service experience preferred.

Pay Range: $20.67 per hour