($20.67 per hour) Customer Care Specialist -Remote
Direct Link to company website job posting: Apply Here or copy and paste website below into your browser. https://bhrstl.org/careers/job-opportunities/ The following information can be found on the job posting: The Customer Care Specialist (CCS) provides compassionate crisis support to callers, including clinical assessments, safety screening/planning, and providing appropriate referrals to address callers’ needs; they also dispatch Mobile Crisis Responders to the community. The CCS is expected to document all calls concurrently. Essential Functions Collaborate with the caller to create a plan of action or appropriate intervention with a focus on reducing symptomatology while utilizing the appropriate level of care. Able to identify where the client is in the change continuum and how to support them in that spot. Shows compassion and care in every interaction. Understands and is sensitive to personal values and beliefs expressed through gender, cultural, age, ethnic, spiritual, d