($20-$24 Per Hour)Remote Customer Support Coordinator – Remote
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The following information can be found on the job posting:
About the role.
As a remote Customer Support Coordinator at Jabra Hearing you will be at the heart of making our mission to help people hear better a reality. You will assist our customers with friendly efficiency, showing them that we are a dedicated group of individuals invested in their experience. You will represent and be a voice of the customer care we are known for. You will be responsible for triaging our support channels, completing administrative and scheduling requests, and transferring other work to the appropriate teams or parties. The Customer Support Coordinator will report directly to a Customer Experience Manager.
What you’ll do.
Act as a first touchpoint for our customers, answering inbound questions and inquiries via phone, live chat, SMS, and email
Assist customers by processing administrative requests, such as ordering additional supplies, creating and uploading documents, and more
Assist customers in troubleshooting by having a basic understanding of Jabra Hearing products
Promptly recognize the customers’ needs and route calls to the appropriate ring groups
Provide shipping and order statuses, and process order updates
Schedule and reschedule customer appointments
Process order cancellations, returns, and warranties
Comply with our verification and complaint-handling procedures
Document all call information according to standard operating procedures
Act as an ambassador of the Jabra Hearing culture by embodying our values in each internal and external interaction
Other duties as assigned
What you’ll bring.
1+ years of previous experience working in a high-volume call center; remote customer support is highly preferred
Intermediate to advanced computer and typing skill proficiency
Familiarity working with support software, particularly Salesforce and Google Suite
Strong written communication skills; ability to read and write English effectively to assist customers via cases, real-time chats, and emails
Strong verbal communication skills; ability to speak and comprehend English effectively to assist customers via phone and video calls
Ability to communicate complex information in a clear, friendly and professional manner
Comfort working independently in a high-demand, high-touch support environment
A sneak peek at our benefits.
You’re worth it! Our compensation is competitive ($20.00 to $24.00 per hour), and our 401k plan includes a 4% match.
Take care of yourself and your loved ones. We offer excellent medical, vision, and dental insurance and contribute generously to it. Adding a new member to your family? We also provide 12-weeks paid parental leave.
Fill that well! Whether you check out America’s natural treasures or just relax at home, enjoy your paid time off (employees can accrue up to 15 days of vacation time, approx. 8 days of sick & safe time, and are eligible for up to 9 company holidays annually). We encourage time off.
Be well! Jabra Hearing offers a monthly wellness stipend to support you in prioritizing self-care - covering anything from gym memberships and fitness equipment to vitamins and spa visits.