($17.50 per hour) Customer Service Representative FL DOC 20240730 - Remote

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The following information can be found on the job posting:

Capitol Bridge is seeking Customer Service Representatives to work on an important government project.

Salary: $17.50 p/h!
Location: Anywhere in the 50 states. (Excluding Puerto Rico)

We are looking for enthusiastic, experienced CSRs to continue to make a positive impact on our customers of the Florda Department of Commerce!

Come join our Team! To prepare you for this endeavor, Capitol Bridge will offer paid, comprehensive training that will provide you with the tools and resources to assist caller(s) with the highest level of service, support, and professionalism.  

Candidate MUST be able to work a full-time schedule, Monday through Friday. 
Hours of Operation vary from 7:00 AM to 7:00 PM. (subject to business needs)

This is a temporary project with a chance of contract extension.

About Capitol Bridge
Founded in 2012, Capitol Bridge is based in Arlington, Virginia and is a SBA 8(a) Certified Small Disadvantaged Business with proven expertise providing independent medical reviews, records/data management services, medical coding, administrative staffing and eligibility reviews.

Responsibilities: 
  • Using standard call-center technology: telephones, e-mail, and web browsers
  • Assisting callers in finishing online applications
  • Responding to telephone inquiries within set time parameters
  • Reporting problems through an easy online system
  • Respond to written and telephone inquiries from claimants and third-party contacts.
  • Participate in other activities such as training, attending team meetings, reviews of internal and external communications.
  • Adhering to provided schedule and privacy rules set forth by the programs we serve.
  • Completing all assigned training as necessary
  • Filling out timesheets
  • Maintaining up-to-date knowledge of regulations and policies as they apply to the various programs we service.
  • Perform other duties as assigned by leadership.
Education, Skills and Qualifications:
  • Experience working with Florida Department of Commerce (Unemployment) Highly Preferred
  • Must be able to speak and read English clearly, professionally, and fluently.
  • High School diploma or equivalent is required.
  • Minimum 1 year of customer service/call center experience required.
  • Must be able to type a minimum of 20 WPM.
  • Experience working with a PC and the Windows operating system is required.
  • Ability to effectively work within established contractual turnaround times required.
  • Must have excellent interpersonal and leadership skills and the ability to organize simultaneous tasks.
  • Ability to work as a member of a team.
Screening:
You may be required to overgo Background screening and fingerprinting as a requirement of the Project