($17.31 per hour) Technical Service Advisor - Remote

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Direct Link to company website job  posting: Apply Here or copy and paste website below into your browser.

https://jobs.vxi.com/job/135494360855651014 


The following information can be found on the job posting: 

Operating Hours


Monday - Sunday from 7:00 am - 10:15 pm CST

*** You must be available to work anytime during center operating hours including weekends and holidays ***

Training

3 weeks of in-class paid training and 2 weeks on the phone paid training - all completed from the comfort of your home

The schedule for training is Tuesday - Saturday from 7:00 am - 6:00 pm CST

*** You must be available to attend 100% of your training, no time can be missed ***

What You Bring
  • High school diploma or equivalent education.
  • Previous experience in a customer support or technical support role, preferably in a call center environment, is desirable.
  • Solid technical knowledge of smartphones and associated applications.
  • Excellent verbal communication and active listening skills to understand customer concerns and provide clear, concise instructions.
  • Patience, empathy, and a customer-centric mindset to deliver top-notch customer experiences.
  • Strong problem-solving abilities and the capacity to think on your feet to find effective solutions quickly.
  • Ability to multitask, manage time effectively, and adapt to a fast-paced and dynamic work environment.
  • Flexibility to work various shifts, including evenings, weekends, and holidays, as call centers often operate around the clock.
  • Successful completion of a pre-employment assessment and background check
  • Able to meet a minimum typing speed of 40 WPM while talking with customers
Pay/Benefits
  • $17.31 per hour
  • Daily Pay
  • Company-provided equipment
  • Full Health Insurance (Medical, Dental, & Vision)
  • Fun Work Environment
  • Abundant Advancement Opportunities Equal Opportunity Employer: disability/veteran
  • Cell phone benefits for employees - $25/month per line for unlimited phone, text and data. restriction may apply
  • Referral for Life Program ™- The referee receives a residual bonus every pay period
Is our Work-at-Home Customer Care Representative a great fit for you?

Before you apply, consider the following ....
  • You must have a private workspace in your house with a door that closes, where ambient noise (children, pets and other people etc.) cannot be heard or present during work hours.
  • You must have an ergonomic desk and chair, and your workspace must allow for the proper installation of your technical equipment.
  • Your hardwired internet connection must meet the minimum speed requirements: 
    • Minimum download speed 20 Mbps
    • Minimum upload speed 3 Mbps
    • Ping less than 100 ms
  • Although the computer is provided if you are hired, you will need a home desktop or laptop computer that is hardwired using an Ethernet connection to complete the typing and internet speed assessments during the application. This is a requirement to be considered for this employment opportunity.
  • You are a self-starter who is comfortable in an environment remote from co-workers and managers