($33K-$54K Depending on State) FMLA Customer Experience Specialist - Remote

-

Direct Link to company website job  posting: Apply Here or copy and paste website below into your browser.

https://careers-compsych.icims.com/jobs/search?ss=1&searchKeyword=FMLA+Customer+Experience+Specialist&searchRelation=keyword_all 

FIND YOUR STATE in the list and apply accordingly. Though it does not say you "MUST RESIDE within" those states to apply for the position. If not within any of those states, I would find the closest one and apply.

The following information can be found on the job posting:

Primary Responsibilities

  • Administer and adjust Family Medical Leave Act (FMLA), State, ADA, and company leaves as mandated by state and federal guidelines and in coordination with our customer’s policies
  • Handle high volume of incoming calls in a prompt and professional manner
  • Provide efficient and professional follow-up via phone and email to ensure the timely processing of leave requests
  • Communicate clearly and concisely with callers while identifying their needs and educating them on leave concepts and next steps
  • Meet & adhere to attendance and schedule, production and performance metrics, and quality goals
  • Maintain complete and accurate documentation of leaves within our proprietary database
  • Demonstrate respect, sensitivity, confidentiality, and understanding for the caller’s circumstance while maintaining professionalism at all times
  • Maintain a positive, empathetic, and professional behavior towards the customers at all times
  • Provide accurate, professional, and timely responses to communications from internal and external clients
  • Prioritize and organize daily responsibilities in order to meet all deadlines
  • Engage in ongoing education and training around laws, policies and service delivery
  • Provide innovative ideas that can support the ongoing growth of the FMLA Department
  • Other duties as assigned

Job Qualifications

  • Bachelor’s Degree preferred, High School Degree or equivalent required
  • 1-3 years Customer Service experience required
  • Call Center experience preferred
  • Employee benefits administration and/or FMLA administration a plus
  • Exceptional communication and organization skills, with strong focus on customer service
  • Quick thinking, resourceful, high energy, positive, and professional, with demonstrated multi-tasking and critical thinking skills
  • Computer literate and proficient in Microsoft Office Suite
  • High-speed internet and a professional workspace that is free from distraction, disruption or outside noise
  • Bilingual Spanish is a plus

Benefits and Perks

  • Full benefits package, including Paid Time Off (PTO), medical, dental, vision, 401(k) with match, robust EAP, wellness program, and much more
  • Competitive pay with bonus potential