LINK HAS BEEN SHUTDOWN - Patient Services Inbound Representative - Remote

-

LINK HAS BEEN SHUTDOWN

Direct Link to company website job  posting: Apply Here or copy and paste website below into your browser.

https://jobs.heartland.com/apply/15010/patient-services-inbound-representative-customer-service-us/


The following information can be found on the job posting:

More about the role

  • Assesses the patient’s need and respond with critical judgment that ensures the appropriate resolution to provide exceptional customer service.
  • Quickly builds rapport and maintains positive demeanor with patients and supported dental office team members.
  • Ability to demonstrate strong verbal and written communication skills when interacting with patients.
  • Exhibits sensitivity to patient health information and protects confidentiality. Maintains privacy at all times for patient and employee information.
  • Adheres to service specialized workflows for multiple offices. Follows protocols built in the software, navigating quickly between multiple computer systems with dual monitors, and documented practices scheduling requirements.
  • Ability to reach and maintain individual performance metrics while also supporting department metrics, including handling, and documenting 90 patient interactions a day
  • Promotes a positive and productive environment, supporting teamwork and communication.

 

What You’ll Gain

  • Competitive benefits including health insurance and retirement savings plans, seven paid holidays, and PTO (paid time off)
  • Potential for personal and company performance bonuses, referral bonus, voluntary overtime, and semi-annual pay increases.
  • Team-focused, uplifting, and educational work culture to provide you the opportunity to develop your full potential and be a true business partner to our supported Doctors
  • Access to an expansive network of mentors and networking opportunities
  • Top quality technology to assist in your daily responsibilities to allow for more efficiencies to deliver exceptional patient care

Minimum Qualifications

  • High School Diploma or equivalent required.
  • Ability to multi-task
  • Proficient keyboarding and computer skills.
  • Excellent communication and outstanding customer service.
  • Strong listening skills.
  • Critical thinking, sound judgment, and strong problem-solving skills essential.
  • Strong attention to detail and accuracy required.
  • Must be team-oriented, open minded, flexible, and willing to learn.

Technology Requirements:

  • Reliable, high-speed internet access to ensure seamless communication with patients and colleagues.
  • Successful candidates will be required to pass a high-speed internet test.