($31,900 - $43,900 per year) Inbound Contacts Representative - Remote

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Direct Link to company website job posting: Apply Here or copy and paste website below into your browser. 


The following information can be found on the job posting:

In this role you will:

Work from home in a virtual call-center environment taking inbound calls from CenterWell Pharmacy members.

  • Multitask in a fast paced environment while navigating between multiple computer applications to access member information and document calls.
  • Provide a positive experience to our members through active listening skills and effective communication.
  • Self-manage with minimal supervision while maintaining high quality standards within established policies/practices and guidelines.
  • Handle 80 to 100 calls/day on average.

Use your skills to make an impact
 

Required Qualifications

  • Must reside in one of the following states: KY, IN, CO, FL, OH, OK, TX, AZ, TN, NC or VA
  • Ability to work between the hours of 2:30pm and 11pm EST Monday through Friday and 7:55am to 6:30pm EST on Saturdays with one weekday off between Tuesday-Friday with Sunday off. Shift Differential may apply.
  • Must be able to provide internet connection; a minimum download speed of 25 Mbps and upload speed of 10 Mbps is recommended to support CenterWell applications, per associate.
  • Bilingual in Spanish or Creole. Must be able to speak, read and write without limitations or assistance. See Additional Information on testing.

Preferred Qualifications

  • Previous call center experience
  • Healthcare or pharmacy knowledge
  • 1+ year of customer service experience

Additional Information

Anticipated Start Date/Training Date Depending on Interview Schedule: September 23, 2024.

Training consists of:

  • 4 weeks virtual classroom
  • 3 weeks on the job virtual training

As part of our hiring process for this opportunity, we will be using an interactive experience called the Virtual Job Experience (VJE).

  • This will allow you to experience some of the activities our Inbound Contacts Representatives perform in their position and allow us to learn more about you.
  • Eligibility for this role requires completion of the VJE prior to interviewing for this position.
  • If selected to move forward in the interview process, you will be prompted to complete the VJE which will be sent to you via email after you apply; you should anticipate 45 to 60 minutes to complete.
  • You will need a computer or laptop with web access and speakers or headphones.

The interview process will consist of the following steps:

  • Completion of Modern Hire pre-screening questions sent via text message
  • Completion of the VJE
  • Modern Hire Live Video Interview (if selected, you will receive an email to self-schedule your interview in Modern Hire.)