($19.64 - $26.92 per hour) Provider Experience Specialist
Direct Link to company website job posting: Apply Here or copy and paste website below into your browser.
https://www.zocdoc.com/about/careers-list/?job_id=Provider-Experience-Specialist-558918
The following information can be found on the job posting:
You’ll enjoy this role if you are…
- Super-positive and empathetic: you see the best in people and know how to bring it out
- A team player, who enjoys worki
- ng in a highly collaborative (and extremely fun!) team environment
- Passionate about bringing solutions to providers
- Excited to learn new techniques and systems
Your day to day is…
- Providing best-in-class customer service experiences to our healthcare provider partners through calls, emails, and chat, proactively upsell features, and make it easy for customers to utilize Zocdoc's services effectively.
- Seeking opportunities to make using Zocdoc easy for our providers through multiple channels, streamlining their interactions and improving their overall experience.
- Acting as the voice of Zocdoc, treating each interaction as a chance to create lasting positive impressions, offer proactive solutions, and humanize the connection between our product and our users. Resolving issues promptly and effectively.
- Developing a deep understanding of Zocdoc's platform and services, inspiring engagement by demonstrating the value we bring to our users through multiple support channels.
- Maintaining accurate records of all interactions, ensuring that our commitment to making healthcare easy is consistently upheld, regardless of the communication method.