Position Removed! Follow link to explore other open positions($18 per hour) Customer Experience Consultant - Remote
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https://zillow.wd5.myworkdayjobs.com/en-US/Zillow_Group_External/details/Customer-Experience-Consultant_P745032-1?q=consultant
The following information can be found on the job posting:
About The Team
At ShowingTime, we are the industry leader in scheduling and managing real estate showings across the United States and Canada. With over 1 million real estate agents relying on our products and services, we play a vital role in maximizing their understanding and usage of our platforms. As a Customer Experience Consultant, you will be an integral part of our Customer Support team, providing exceptional service to our customers and helping them achieve success in their real estate endeavors.
About The Role
At ShowingTime, we are the industry leader in scheduling and managing real estate showings across the United States and Canada. With over 1 million real estate agents relying on our products and services, we play a vital role in maximizing their understanding and usage of our platforms. As a Customer Experience Consultant, you will be an integral part of our Customer Support team, providing exceptional service to our customers and helping them achieve success in their real estate endeavors.
About The Role
- Learn and master the features and functionalities of ShowingTime products and services.
- Utilize various support tools simultaneously to effectively assist customers.
- Resolve customer inquiries and issues through phone, email, and chat channels.
- Follow a standardized process while customizing the troubleshooting experience for individual needs.
- Prioritize and complete pending callbacks to ensure timely resolution.
- Create and document cases accurately and efficiently.
- Meet performance and productivity metrics to deliver high-quality customer support.
- Maintain a high rating for calls graded on quality.
- Collaborate with internal and external customer support teams.
- Attend continued training sessions to stay updated on product and service enhancements.
- Promote additional ShowingTime products and services to customers.