($18.00 per hour) Customer Service Agent - Retail - Remote
Direct Link to company website job posting: Apply Here or copy and paste website below into your browser. https://job-boards.greenhouse.io/penninteractive/jobs/5229058004 The following information can be found on the job posting: Typical Workday at Penn Entertainment Communicate with our players and guests via phone, live chat and email to ensure a seamless customer experience and provide comprehensive information on the Property offerings. Use internal resources and systems to view guest account statuses and histories, using the information to assist guests over the phone. Provide an exclusive level of customer service during every conversation that demonstrates friendliness, care, and builds value in the Penn brand. For applicable properties, assist guests with booking hotel reservations, provide relevant information about the property and address the guest’s inquiry while sustaining company conversion rate expectations. Operate our telephone call service by answering and transfe