($17.17 - $26.97 per hour) Complaints and Issues Specialist II -Remote
Direct Link to company website job posting: Apply Here or copy and paste website below into your browser. https://jobs.centene.com/us/en/jobs/1510095/complaints-and-issues-specialist-ii/ The following information can be found on the job posting: Description You could be the one who changes everything for our 28 million members as a Customer Care professional at Centene. As a diversified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility. Position Purpose: Documents and addresses customer complaints and issues (I.e., grievances, appeals, Claims Tracking Module) based on regulatory requirements. Supports and collaborates with team members and other functions to document and identify a compliant solution for complaints and issues. Processes all received customer inquiries, complaints, and issues using internal tools as defined by the state and federal regulatory requirements Documents written issues and responses