($18.00 per hour) Patient Success Advocate - Remote
Direct Link to company website job posting: Apply Here or copy and paste website below into your browser . https://www.cedar.com/open-roles/?gh_jid=5760066 The following information can be found on the job posting: The Role The Patient Success Advocate position serves as the liaison between the patient and healthcare provider supporting our patients through the following channels: live chat, phone, and email communications. In addition, patient advocates act as account managers to holistically manage the medical billing process and anticipate potential billing issues. We believe that all patients deserve to have a pleasant and efficient healthcare billing experience. Responsibilities Manage on average 60-80 incoming and outgoing patient calls regarding medical bills Utilize the Cedar platform to handle all patient questions via inbound chats, phone calls and perform appropriate outbound call campaign Run and follow through on escalations to the healthcare provider Lead the paym