($21.64 per hour) Customer Support Advocate - Remote
Direct Link to company website job posting: Apply Here or copy and paste website below into your browser. https://jobs.lever.co/brightwheel/c340f006-7ee5-49e6-bd62-e2a122afdbd3 The following information can be found on the job posting: What You’ll Do Develop expertise in our Experience Early Learning product and curriculum and become a subject matter expert for our customers, keeping on top of updates in each release Use strong critical thinking and troubleshooting abilities to correctly identify, investigate and resolve technical or usage issues Answer chats and scheduled phone calls throughout the day, to provide responsive live support. Prepare for scheduled phone callbacks, to provide personalized support. Communicate clear and concise instructions via live chat, email and phone to Administrators, Teachers, and Guardians. Exhibit empathy towards our customers and each other at all times Advocate on behalf of customers, helping them to solve their issues and acting as the “voice